Shipping policy
Thank you for shopping with Appleshine. This policy explains how orders are processed, the shipping options available, and what to expect after placing an order.
Order processing
Orders are generally processed within 3-5 business days after payment is confirmed. Business days are Monday through Friday, excluding US public holidays.
Orders placed on weekends or holidays begin processing on the next business day. Processing may take longer during promotions, holidays, periods of high demand, or when additional order verification is required. Processing time is separate from shipping transit time.
Shipping destinations
Appleshine ships throughout the United States and to eligible international destinations.
International availability currently includes selected destinations in North America, Europe, Asia, the Middle East, and Oceania. The countries, products, and delivery methods available for a particular order are confirmed at checkout after a complete shipping address is entered.
If no shipping option appears at checkout, we cannot currently deliver the selected products to that address.
Shipping methods and charges
Depending on the order and destination, checkout may offer:
- Standard shipping
- Express shipping
- DHL Express
- DHL eCommerce
- FedEx
- Free shipping, when the order and destination qualify
Not every method is available for every product or address. The available methods and final shipping charge are displayed at checkout before payment.
A method labeled Free has no separate shipping charge at checkout. Free shipping does not mean that express service is included unless checkout specifically identifies the method as express.
Where paid shipping applies, the charge may vary according to the products ordered, destination, package characteristics, and available delivery service.
Estimated delivery times
Delivery estimates vary by product, destination, fulfillment location, and shipping method. Any estimate displayed on a product page, at checkout, or in a shipping confirmation is an estimate rather than a guaranteed delivery date.
Delivery may be affected by carrier disruptions, severe weather, customs processing, local holidays, peak shopping periods, inaccurate addresses, or other circumstances outside Appleshine’s reasonable control.
Choosing an express service shortens the carrier service where available, but it does not eliminate the order processing period.
Separate packages
Appleshine uses multiple fulfillment locations. Products from the same order may be dispatched at different times, arrive in separate packages, have different tracking numbers, or be delivered by different carriers.
Receiving one package does not necessarily mean the remaining items are missing. Customers should review all shipping confirmation messages and tracking numbers associated with the order. Customers are not charged again merely because an order is divided into multiple shipments.
Tracking information
When tracking is available, Appleshine sends a shipping confirmation to the email address provided at checkout.
Tracking can take up to 72 hours after dispatch to begin showing movement. International shipments may receive a different tracking number when transferred to a local delivery carrier. Some economy services provide limited tracking in certain regions.
Address accuracy
Customers are responsible for entering a complete and accurate shipping address, including the recipient’s name, apartment or unit number, city, state or province, postal code, and country.
Address correction requests should be sent to appleshine011@gmail.com as soon as possible. Appleshine will make a reasonable effort to help, but an address cannot always be changed after processing or dispatch has begun.
Appleshine is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.
Order changes and cancellations
Requests to change or cancel an order should be submitted as soon as possible to appleshine011@gmail.com.
Changes and cancellations are not guaranteed once processing has begun. After an order has been dispatched, it cannot be canceled and may instead need to be handled under the store’s Return and Refund Policy.
International customs charges
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless checkout expressly states that these charges are included, they are the customer’s responsibility and are not included in the product price or shipping charge collected by Appleshine.
Customs authorities determine these charges. Appleshine cannot control or reliably estimate them. Customers are responsible for checking local import rules before ordering.
Customs inspections may delay delivery. If a package is refused or left unclaimed because of customs charges, any refund will be handled under the Return and Refund Policy. Shipping costs, customs charges, return expenses, and other nonrecoverable fees may be deducted where permitted by law.
Delayed shipments
A carrier delay does not automatically mean that a package has been lost.
If tracking has not updated for several business days, customers should first review the carrier’s tracking page. If the shipment remains delayed beyond its estimated delivery period, contact appleshine011@gmail.com with the order number and tracking details.
Appleshine may ask the carrier or fulfillment provider to investigate. Investigation times are controlled by the carrier, and an immediate replacement or refund cannot be guaranteed while an active investigation is underway.
Packages marked as delivered
If tracking shows that a package was delivered but it cannot be located, customers should confirm the delivery address, check mailboxes and other safe locations, ask household members or building staff, contact the carrier, and allow up to two business days in case the delivery scan was recorded early.
If the package remains missing, contact Appleshine within 7 days of the recorded delivery date. We will review the available tracking information and assist with an investigation where appropriate. A replacement or refund may depend on the result of the carrier’s investigation and the circumstances of delivery.
Lost or damaged shipments
If an order appears to be lost in transit or arrives damaged, contact appleshine011@gmail.com within 7 days of the expected or recorded delivery date.
Include the order number, a description of the problem, photographs of damaged products, photographs of the packaging and shipping label, and any relevant tracking information.
Customers should retain the product and original packaging until the claim is resolved. Appleshine may request additional evidence before approving a replacement or refund.
Products should not be returned without instructions, because the correct return destination may differ from the address printed on the shipping label.
Failed, refused, and unclaimed deliveries
If delivery cannot be completed, the carrier may make another attempt, leave instructions, or send the package to a local pickup point.
Customers are responsible for following carrier instructions and collecting packages within the stated period. Packages that are refused, left unclaimed, or returned because of an incorrect customer-provided address may be subject to additional shipping charges. Original shipping fees and return costs may be nonrefundable where permitted by law.
Shipping restrictions
Some products may not be available in every destination because of carrier limitations, local laws, fulfillment availability, or product-specific restrictions.
Appleshine may cancel and refund an affected product if it cannot be shipped to the address provided. If the rest of the order can be fulfilled, those items may still be shipped separately.
Returns and refunds
This policy covers shipping and delivery. Return eligibility, return instructions, refund processing, and return shipping charges are governed by Appleshine’s Return and Refund Policy.
Nothing in this policy limits rights provided by applicable consumer-protection law.
Contact
Appleshine
Email: appleshine011@gmail.com