Refund policy
We want you to feel confident shopping with Appleshine. This policy explains when products can be returned, how to request a return, and how refunds, exchanges, damaged items, and international cancellation rights are handled.
14-day return window
You have 14 days after receiving your item to request a return. A request submitted after the 7-day period may not be accepted unless required by applicable law.
Submitting a request does not automatically approve the return. Please wait for return instructions before sending anything.
Return eligibility
To qualify for a return, the product must generally be:
- In the same condition in which it was received
- Unworn, unused, unwashed, and unaltered
- Complete with original tags, accessories, manuals, and parts
- In its original packaging where reasonably possible
- Accompanied by the order number or other proof of purchase
We may refuse a return if the product shows use, wear, damage, washing, alteration, missing parts, or handling beyond what is reasonably necessary to inspect it.
How to request a return
Email appleshine011@gmail.com within 14 days of delivery and include:
- Your full name
- Your order number
- The email address used at checkout
- The product you want to return
- The reason for the return
- Clear photographs if the item is damaged, defective, incorrect, or materially different from its description
If the return is approved, we will provide instructions and the correct return destination. Appleshine uses multiple fulfillment locations, so the correct destination may differ by product.
Do not return products to the address printed on the shipping package unless we specifically instruct you to do so. Unauthorized returns or items sent to the wrong address may not be accepted or refunded.
Return shipping costs
If a return is requested because the customer changed their mind, ordered the wrong product or variant, entered incorrect information, or no longer wants the item, the customer is generally responsible for return shipping costs unless applicable law requires otherwise.
If we confirm that an item arrived damaged, defective, incorrect, or materially different from the product ordered, Appleshine will provide an appropriate resolution and instructions. Do not purchase return postage for such an item unless we authorize it in writing.
Original shipping charges are generally nonrefundable unless the return results from our error, the product is confirmed defective, or applicable law requires a refund.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. Contact us as soon as possible if an item is damaged, defective, incorrect, or missing from the delivered package.
Provide clear photographs of the product, packaging, shipping label, and damage or defect. Keep the product and original packaging while the claim is reviewed. We may request additional photographs, video, measurements, or other reasonable evidence.
If approved, the resolution may include a replacement, refund, or another remedy required by applicable law.
Missing items and separate shipments
Products from the same order may ship separately from different fulfillment locations. Before reporting an item missing, review all shipment confirmations and tracking numbers connected to the order.
If every package is marked delivered and an item is still missing, contact us with the order number and details of what was received.
Non-returnable items
The following items cannot generally be returned unless they arrive damaged, defective, incorrect, or the law requires otherwise:
- Gift cards
- Personalized, customized, or made-to-order products
- Perishable goods
- Personal care, hygiene, beauty, or intimate products after opening or use
- Hazardous materials, flammable liquids, or gases
- Products marked final sale
- Products damaged through misuse, improper care, accidental damage, or unauthorized modification
Contact us before ordering if you are unsure whether a product is returnable.
Sale items
Items explicitly marked final sale are not eligible for change-of-mind returns. Other discounted products remain subject to this policy unless the product page states otherwise. Mandatory rights for damaged, defective, or misdescribed goods still apply.
Exchanges
We do not guarantee direct exchanges because product availability can change. The fastest option is usually to request a return and, after it is approved, place a separate order for the preferred product or variant.
A replacement for an incorrect, damaged, or defective item will be handled as part of the approved claim rather than as a change-of-mind exchange.
Refund review
After an authorized return reaches the specified destination, it will be inspected. We will notify you whether the refund is approved, partially approved, or declined.
A deduction may be made where permitted by law if the returned product is used, incomplete, damaged after delivery, missing packaging or accessories, or reduced in value through handling beyond what is necessary to inspect it.
Approved refunds
Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card provider may require additional time to post the credit.
If more than 15 business days have passed since we confirmed approval, contact appleshine011@gmail.com.
Shipping, customs, currency-conversion, and other third-party charges may be nonrefundable unless the return resulted from our error or applicable law provides otherwise.
Order cancellations
Contact us as soon as possible if you need to cancel an order. Cancellation is not guaranteed after processing begins. If the order has already shipped, it must be handled under the return process after delivery.
If we successfully cancel an order before dispatch, the canceled amount will be refunded to the original payment method.
European Economic Area and United Kingdom cancellation rights
Where applicable, customers in the European Economic Area or United Kingdom may have a legal right to cancel an eligible distance purchase within 14 days after receiving the goods without giving a reason.
To exercise that right, contact us with a clear cancellation statement before the legal period expires. The product must be returned according to the instructions provided. Customers may be responsible for direct return costs unless the goods are defective, incorrect, or the law states otherwise.
Legal cancellation rights may not apply to personalized goods, sealed hygiene products after unsealing, perishable goods, and other statutory exceptions. Nothing in this policy reduces mandatory consumer rights.
Packages returned without delivery
Packages refused, unclaimed, undeliverable, or returned because of an incorrect customer-provided address are not automatically treated as approved returns. Contact us so we can review the package status.
Where permitted by law, original shipping, return shipping, customs charges, and other nonrecoverable expenses may be deducted from a refund or charged before reshipment.
Abuse and excessive returns
We may refuse returns or restrict purchasing activity where there is reasonable evidence of fraud, return abuse, repeated unauthorized returns, product switching, false damage claims, or violation of this policy. This does not limit mandatory consumer rights.
Contact us
For return and refund questions, contact:
Appleshine
Email: appleshine011@gmail.com
Please include your order number and the email address used at checkout.